HDI, an organization dedicated to elevating technical support and service management, recently recertified the global service desk of Blue Bell-based Unisys, a technology solutions company.
The HDI Support Center Certification program provides global validation for organizations operating efficient and effective support divisions that drive increased customer satisfaction and retention. It is based on an internationally recognized standard for best practices in IT support.
HDI certified Unisys in 2022 and recertified it in 2024. HDI gave Unisys an overall performance and maturity rating of 3.7 out of 4. In its audit, HDI praised Unisys for its strategic investments in knowledge management solutions, artificial intelligence and automation that create improvements in service quality and operational efficiency.
“Earning this recertification reflects the dedication of our service desk agents, who work 24/7 year-round to deliver seamless, human-first IT support,” Patrycja Sobera, Unisys digital workplace solutions senior vice president and general manager, said. “Our approach is driven by a blend of modernization and operational excellence and is supported by experience-level agreements that set the foundation for exceptional service delivery. It’s this combination that distinguishes our service desk in the market and reinforces our lasting client partnerships.”
Unisys offers its clients cloud, AI, digital workplace, applications and enterprise computing solutions.