Legislation recently introduced in the state Senate would make it easier for consumers to switch electric and natural gas service providers and would increase transparency on costs.
Senate Bill 1365 requires default electricity and natural gas suppliers to provide a breakdown of costs associated with being a provider. This would allow consumers to compare utility rates to other suppliers.
The bill also would require retail electric and natural gas suppliers and their representatives to seek certification from the Public Utility Commission. To earn certification, employees selling to customers would be required to complete an online course educating them on acceptable marketing practices and consumer protections, and then pass an exam.
The bill would also allow utility customers to switch providers with their account number or government-issued ID. Currently, customers can only use an account number.
“While most retail suppliers have acted responsibly and appropriately when marketing cost-effective and innovative energy products to consumers, there have been a few unscrupulous actors which have not acted in such a manner, which is unacceptable,” State Sen. Kristin Phillips-Hill (R-York), who introduced the bill, said. “This legislation will provide consumers with greater flexibility and transparency to find the best option that fits their budget, while also bringing enhanced professionalism and competency to their energy shopping experience.”