PNC introducing updated mobile app in phases

PNC Bank, a member of The PNC Financial Services Group, one of the largest diversified financial services institutions in the United States, is introducing a new mobile banking app in a phased rollout.

The updated app is based on customer feedback and has a cleaner streamlined interface with improved navigation and embedded generative AI capabilities. It has faster load times compared to the previous app, and customers can organize and prioritize accounts, adjust the dashboard, and select display and language preferences.

“The new app reflects a fundamental shift in how we build and deliver digital experiences,” Tom Kunz, Retail Digital and Payments head, said. “By leveraging modern engineering practices and next-generation technology, we’ve created a scalable foundation that allows us to rapidly innovate and optimize the mobile experience for our clients.”

Customers in several markets, including all recently converted FirstBank customers, already have access to the updated version. All customers are expected to have the new app by the end of summer and will automatically receive the new app through the Apple App Store or Google Play when it becomes available.

The bank expects the new app will accelerate mobile banking adoption. The platform currently serves 8 million customers and 150 million monthly sessions.