Pennsylvania hospitals, in response to work force shortages and rising patient demand, have instituted new approaches to patient services and work force initiatives, according to a new American Hospital Association report.
Main Line Health installed weapons detection systems, duress signal badges, and expanded access to family care resources to address employee concerns about safety, emotional health, and work-life balance. The system allows for flexible scheduling options, such as a hybrid workplace, when possible. Since implementing the changes, Main Line Health has had improvements in well-being, paid time-off usage, and perceived safety.
UPMC added nonclinical support to relieve pressure on nurses by reducing time spent on indirect patient care. Support is provided through a new patient and family concierge role. Since providing support, there has been higher patient satisfaction as nurses have more time for direct care.
Allegheny Health Network transitioned from a one-physician, one-medical assistant model to a team-based care model that supports primary care physicians with staff. It was implemented in stages from 2017–2024 and has resulted in improvements in better post-discharge follow-up, depression screening rates, and higher quality scores.
ChristianaCare established a program in 2015 to address emotional stressors by providing physiological and confidential peer support.