Blue Bell-based Unisys, a global technology solutions company, recently released a report examining how organizations utilize AI-enabled digital workplace services to remain competitive amid economic uncertainty.
“The next generation of industry leaders won’t just adopt AI, they will deploy it in ways that empower employees and reinforce their business strategy,” Patrycja Sobera, Unisys senior vice president and general manager of Digital Workplace Solutions, said. “Thriving organizations combine smart AI investments with a deep understanding of employee needs. But AI alone isn’t enough – alignment across business and IT leaders is essential to sustain momentum and realize the full potential of digital workplace transformation.”
The report was the result of a survey of 1,000 C-suite and IT executives in the United States, Europe and Asia-Pacific. Findings include:
A total of 87 percent of executives believe generative AI plays a critical role in business continuity during technology downtime, and 92 percent believe it reduces IT workload.
Those who prioritized operational efficiency were twice as likely to cite return on investment, compliance and productivity as key outcomes.
Only 32 percent said digital workplace tools work equally well for remote and in-office workers.
Nearly all early adopters of AI, 96 percent, understand what employees want from technology.